Outdoor clothing and equipment specialists in the heart of the Lake District

Returns Policy

RETURN OF GOODS

If you wish to return the goods for any reason, please complete the return form which will be included with your delivery note. Goods returned in an unused condition within 30 days, will be refunded. The cost of returning goods is at the customer's expense, we advise customers to return items to us via a tracked service. All items must be returned in the same condition they were sent out, with all tags still present.

There are however some goods that we are unable to accept back if you have simply changed you mind, these include; climbing safety equipment, safety headwear (including climbing and snow sports helmets), swimwear and underwear where hygiene protection has been removed and consumables such as; food, other perishables and batteries.

Returns cannot be immediately refunded in the store, however we can accept the return in store for processing at head office.

When we process your return you will be automatically notified by email.

 

REFUNDS

Refunds will be processed back to the account that originally paid for the order. When the refund is processed you are automatically informed via email. If you paid by credit/debit card this can take up to 5 working days to appear in your account. Paypal refunds appear on the same day.

 

CANCELLATION OF ORDERS

A customer shall have the right to cancel any order (contract for goods) made in accordance of these Terms and Conditions within 14 working days from the day of delivery of the goods.

If you wish to cancel your order simply notify us in writing at sales@gaynors.co.uk within 14 days of receiving you order. If you return your complete order to us within 28 days of receiving your order we will refund your order value and any outgoing delivery costs charged (reduced to the economy service we offer). 

If you are only returning part of your order no outgoing delivery charges will be refunded.

 

EXCHANGES

If you wish to exchange your order, the most efficient way is to return your unwanted item to us for a refund, and place a new order on our site. This will ensure you get exactly what you require.

Faulty Goods

If an item is faulty and you wish to return it, please complete the details on the reverse side of your delivery note, giving details of the fault and send it back to us within 30 days of receipt. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate, once the goods have been assessed.  Please be aware that goods that are thought to be faulty may be returned to our suppliers, therefore any refund, repair or exchange may take up to 4 weeks.

 

Items should be returned in a clean and dry condition and be free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return them to you.

 

Once we have established that the goods are faulty, and they were returned to us within 30 days of receipt, we will refund your return postage costs. We strongly recommend you use a recorded/insured delivery service, such as CollectPlus, as we regret that we cannot be held responsible for returned goods lost in transit. 

 

Returns Address

 

Gaynor Sports Limited

Unit 1B Bridgeside Industrial Park,

Warton Road,

Carnforth,

Lancashire,

LA5 9EX 

 

CONVENIENT RETURNS WITH COLLECTPLUS

You can now use CollectPlus to return your parcels to us, by purchasing and downloading your returns label at www.collectplus.co.uk/Gaynorsports. Enter your name, returns reference number and your email address on to the label, then print and attach to your parcel, ensuring any outbound delivery labels are removed or covered.  Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at www.collectplus.co.uk/track/new.

Find out what you can return with CollectPlus here: https://www.collectplus.co.uk/help-advice/what-can-i-send-using-collectplus/

CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 7,000 CollectPlus locations, open from early in the morning until late in the evening, 7 days a week.

Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

You can return parcels with ‘cabin baggage’ dimensions 60 x 50 x50cm and up to 10kg using CollectPlus.

You can find your nearest CollectPlus store by clicking here www.collectplus.co.uk/store_locator and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode o 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed here www.collectplus.co.uk/smsterms.

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